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Customer Reviews

Alice Hewitt

Alice Hewitt

While planning to upgrade our old car, it actually died on us bringing plans forward a few months early and while we envisaged a few trips round to places to find something we headed here as we were in the area for a general chat about Fords. They were so helpful with our questions and left us in peace to look around. The most pressing question put to us was tea or coffee! We test drove three we liked the look of and ended up choosing one in 2 hours! It was incredibly easy to sort out and we were even able to pick a convenient time for it to be delivered. They were also able to sort something out with the old car and take it away. Had our new car over a week now and couldn't be happier. Fantastic car and while I've always had used cars, this is the first one that feels like a brand new drive. Lots checked and replaced new before it came to us. Great to use and had every confidence in each team member we dealt with. Would definitely recommend.


Another HAPPY CUSTOMER

Another HAPPY CUSTOMER

Great customer service. They helped my son choose his first car and offered good advice and were very patient whilst he had a chance to consider his options. My son loves his first car (and so do we).



Rosalind Ross

We have been trading with Family Car Sales since they were founded. We have ALWAYS had spot on service from them, with both car sales and servicing/ aftercare. Very professional staff.



Danny Carlton

My misses won a car (Ford focus) from there over Christmas! Wasn't sure what to expect but got there to pick it up today and it's absolutely perfect for her! Really nice friendly couple that run the place and even had somewhere for the young one to play while we had a cuppa!
Car runs great and my misses is well happy!
Only downside is I've now got 2 cars to clean of a weekend! Lol
Many thanks and sure gem will be giving you a Sterling write up!
Hope you all have a very happy new year in 2019
All the best Dan


Neville Barbour

Bought a used car from Cator Cars, on a recommendation from a chap at work, and am absolutely delighted with both the standard of the car and of the service given.
Both Sophie and Steve were extremely helpful but never pushy, and made the whole purchasing experience very stress free. Would highly recommend this company


Graham Brighton

Steve and the team work very hard to ensure you are happy with your purchase



Caroline Sharp

Fantastic company, so polite, genuine and helping you find the right car for you, very caring and willing to go the extra mile to include you in their family of customers. Would always choose them above and beyond any other dealer. well done all of you xxxxxx



Chris Knowles

I needed a car after my old one had died so went along after hearing good things about them and found a car straight away. Got the finance sorted and picked the car up the same week. A great turnaround and excellent service from Sophie, Steve and Jack.

Would thoroughly recommend Cator Family Car sales, very helpful and committed to giving an excellent service start to finish.


Jason Winser

Cator Cars are an amazing family run company that appear to get busier and busier and it’s clear to see why! The customer care is 2nd to no one, not forgetting the work carried out on my car. For such a busy business they manage to access any problems and quickly get you a quote offering top advise at the same time.

I work full time and only run one car and in recent times of need they have pulled through for me every time!

Cannot praise the group at Cator enough, and would highly recommend them to anyone.


Barrie Broadley

What can be a daunting experience was made a pleasure .no high pressure selling free to browse and test drive .Can't recommend enough .And great coffee as well . Thank you



Dan Hilton

brilliant service- I messaged them about a van I had seen they responded quickly and even when they informed me it was the house next to them selling it they still wanted to help and send me information and pictures of the van. when I did a arranged visit to see the van they even helped with finding the owner and were very professional. I will be taking my van and car to them to have it serviced when it is due as its hard to find a friendly service like what I got from them ( and they didn't make anything from me) highly recommended


Phil Carter

Hi just bought a focus from the Cator family today.Such lovely welcoming family.car was just as expected actually even better than the photos.would highly recommend to friends family.If you are after a car this is the place to go.well happy with my new car.



Antony Whitehead

Fantastic friendly advice and service! Great value for money. Lovely first car for my daughter, and runaround for me. 3 tiny issues with the car were rectified without question. Fantastic!!! Highly recommend!!!!!



Jamie Wright

Cator Family Cars are fantastic. Friendly and brilliant service. Would highly recommend them. Thanks to Sophie for selling me a fantastic car and also keeping my kids entertained.



More Happy Customers

More Happy Customers

Check out our 5 STAR feedback on Facebook



More Happy Customers

More Happy Customers

Check out our 5 STAR feedback on Facebook



sinclaire maynard

turned up to have a browse. got a lovely welcome. asked if we would like a cuppa and the kids a cold drink. the lady then took the kids out the heat and showed them an area where they could play with toys or draw and colour. then had a look round the cars. some very nice cars there. even if we decide to go elsewhere its still a very lovely genuine car sales.


Leah Downes

We got our car from cator family cars at the beginning of may...Sophie and Steve were so welcoming, helpful and made our car searching so easy. We have now got the perfect car, with no problems and my dream. Honest, genuine and reliable service we received and I cannot recommend enough. Thankyou so much for all your help, we certainly wouldn't hesitate to use again..xxx


Ford Focus petrol, very reliable

Ford Focus petrol, very reliable

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Ford Fusions are great cars!

Ford Fusions are great cars!

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Vision BLUE Fiesta

Vision BLUE Fiesta

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Very popular with young drivers

Very popular with young drivers

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Becci Houcini

I have been chatting to Steve and Sophie for a few months about cars as I was on the look out and they were always super helpful. A focus came into stock and I went to view it yesterday morning with my baby girl. I was made to feel welcome right away and at no point did I feel pressured. Took the car for a test drive and fell in love with it straight away! Arranged a pick up for later in the week and to my surprise Sophie rang up in the afternoon to say it had the major service and was ready. How amazing is that?! I went and picked it up today and part ex my old car and once again excellent service. She has now been named "Cherry" by my 3 year old boy and "is a beautiful car" in his words and I couldn't agree more! Would highly recommend to anyone. Thank you x


Claire leech

I went down to cator car sales today, very friendly staff and answered all questions there was only two people on shift and they still made time to take us out for a test drive and offered tea and coffee didn’t keep us hanging around, I would definitely recommend them if your looking for a cheap reliable car.



Faye Johnson

We have been so impressed with the great customer service and personable approach when purchasing our new car. When we began our search for a bigger car we were quite apprehensive as we know nothing about cars, But the team at cator’s have been so welcoming and are very knowledgeable therefore making the whole process so much easier. We want to thank you all, and will definitely be recommending you to family and friends!


Leon Blanchflower

I have had the pleasure of buying a car from Steve & Sophie and received an amazing service from them. My old car had its issues but Steve and Sophie went above and beyond to ensure I got a vehicle that suited both my needs and budget.
The attention to detail that is provided by the workshop staff is second to none and would absolutely recommend this company to anyone looking for a new car.


Sophie Hughes

It might seem odd to give a great review of a garage that hasn’t actually sold me a car, but I wanted to reiterate how genuine and honest Sophie & Steve are. I went in to discuss the option of trading my car in. After discussing my situation Sophie gave me all the facts & presented me with a couple of different options, including keeping my car after all. I never felt under any pressure & Sophie explained everything brilliantly. So I have decided to keep my car after all, but when the time comes to get a new one this is the first place I will go! I wholeheartedly recommend their expertise, knowledge & friendly service! You also get a great cup of tea!!!


Sally Jones

I’ve had the pleasure of purchasing from Family Car Sales and I can honestly say it was an absolute pleasure to do business with them.

I would like to start by saying that the first initial point of contact was very good, a lovely warm welcome and drinks offered. Sophie I believe first spoke to us then passed us onto Tom who knew the car inside and out (and recommended things for me to buy for it aswell 😉)

I went away and had a think about the car after I test drove it to make sure it was right for me and there was absolutely no pressure from anybody.

Once I made my mind up, I was kept up to date with what was going on with the car (when it would be serviced, MOTd and ready for collection)

There was a minor defect on the MOT but Steve soon fixed this before I collected meaning it was defect free when I picked the car up.

I can honestly say from my previous experiences with car buying and garages that Family Car Sales are a real diamond to find in this day and age where sales reps are on commission and targets to be hit by servicing department. You will not find a major Ford service cheaper anywhere else! Trust me.

I would also like to praise Tom, he is still young but carries himself very well. Very positive and really knew his stuff. Tom is very passionate about his car and knew a lot about the car he sold me (something which again made me feel at ease) Please carry on like that in life Tom, it will get you far!

Please carry on the top work and I shall see you for an oil change, service and some upgraded suspension soon 🙂


Sue Day (regular customer)

The best garage to purchase a quality 2nd hand car which has been fully serviced, new cam belt and thoroughly checked over. When I got my car they sorted out literally everything for me ....... no worries you drive away and everything has been done. I would thoroughly recommend them it’s a nice family concern , friendly and helpful beyond measure......


Sylvia Birch

Today i picked up my new car from Cator Family Cars. Its the second car i have bought from them and i cant recommend them more highly. Steve and Sophie are a great couple, who really make you feel welcome and part of their extended ford family. Nothing is to much trouble and they go the extra mile to make sure your car buying experiance goes smoothly. Oh and Sophie makes the best cuppa around. Thanks again too all at Cators for their help and friendliness. Sylvie and Alan. Xx


Suzie Edwards

My gorgeous green machine fiesta was delivered to me in march and I love it. The family have been awesome and extremely helpful. Any questions you may have of them are answered swiftly too. I recommend them to everyone. Thank you guys and girls. 👍🙂



Sophie Maxam

Fantastic customer service, lovely, polite and very friendly staff! Had toys for my daughter to play with whilst we waited too! Highly recommended, you can tell they are all about great customer service, nothing was rushed or pressured. Thank you guys for such a great and easy service. Father in law will be back to collect his car as soon as it’s ready.


Facebook Happy Customer :-)

Facebook Happy Customer :-)

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Facebook Happy Customer in a KA

Facebook Happy Customer in a KA

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Ford Focus Customer

Ford Focus Customer

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Ford Fiesta customer :-)

Ford Fiesta customer :-)

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Newer shape Fiesta purchased

Newer shape Fiesta purchased

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The ever POPULAR Ford KUGA

The ever POPULAR Ford KUGA

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Automatic C-max, one of our most popular cars

Automatic C-max, one of our most popular cars

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A green Fiesta we GAVE AWAY for the Royal Norfolk Show

A green Fiesta we GAVE AWAY for the Royal Norfolk Show

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Ford galaxy, one of the BEST 7 seaters around

Ford galaxy, one of the BEST 7 seaters around

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Tracey Scott

After hearing many good things about Family car Sales we decided to go and have a look for ourselves. On the first visit we found 2 cars we liked, both were diesel and on Steve's advice we didin't buy either.
The following week we returned and found a very nice petrol Fiesta, the whole process was so easy and stress free.
We collected our car 1 week later as prominsed. A good experience all round, we highly recommend family Car Sales, very friendly and helpful.


Mark Williams

We had very specific requirements for a car, but Steve was up for the challenge and sourced a car based on our requirements. Unfortunately after we got it home, we started to have some issues with the gear box. True to their word, Steve and Sophie took the car back in and tried and tried to rectify the issue (they even offered to lend us their family car while ours was in with them!). When we couldn't get to the bottom of the issue, they offered to buy the car back for what we'd paid less a few hundred quid for the mileage. We chose Cator on the basis of their values and their guarantee. Despite the problems with the car, we couldn't have asked for a fairer deal with them. I wish them every success in the future.


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